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A commission is created when a referred customer’s payment runs through your commission flows and matches one. It carries the sale amount, the partner who earned it, and a status that controls whether it will be paid. Commissions live under Customers, on the Commissions tab. The Commissions tab: pending commissions with approve and decline actions, and approved ones below. The Commissions tab: pending commissions with approve and decline actions, and approved ones below.

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Commission statuses

  • Pending - newly created, often held for a review or refund window.
  • Approved - cleared and eligible for the next payout.
  • Paid - included in a completed payout.
  • Rejected - declined, and never paid.
  • Refunded - reversed because the underlying payment was refunded.

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Approve commissions

1

Open the Commissions tab

Go to Customers and switch to Commissions. Pending commissions sit at the top.
2

Review the sale

Each row shows the customer, the partner, and the amount. Open a commission to see the underlying transaction.
3

Approve or decline

Use the actions on each row to approve or decline, or Approve all to clear the whole pending queue at once. Approved commissions move to the next payout.
To approve automatically after a set hold period, use a Flow. Flows also set the commission rate, so only the exceptions need a manual look.

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Where commissions come from

The same Customers area lists every referred customer and the transactions behind them. A commission is the partner’s cut of a transaction, so this is where the money trail starts. Referred customers, each tied to the partner who brought them in. Referred customers, each tied to the partner who brought them in.